Returns & Refunds Policy

A chargeback shall mean a transaction that is uncollectible and returned to service provider / DIGI KAKSHA by user / payee or acquiring bank for a refund to the concerned payer / user due to any of the following reasons:

What Information do we collect??

A) Any payment which the user / payer refuses to honour or demands a refund of because the products purchased or the delivery thereof, was not as promised or was defective, deficient, incomplete and / or unsatisfactory for any reason whatsoever, or that payment for the same has already been made.

B) Any payments by a user / payer using the services, which is returned by the acquiring bank for any reason whatsoever.

C)You can inform us of your decision by e-mail dgkasha2024@gmail.com.

D)Any charge / debit arising out of any alleged hacking breach of security or encryption that may be utilized by service provider / DIGI KAKSHA / payee from time to time.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days
• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.
• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

As a result of the rapid nature of movements of funds, once a payment has been initiated through the services, it may not be possible to retract the same using the services. If user wishes to attempt to chargeback/ retract a payment, he must notify his bank and DIGI KAKSHA immediately and provide all required information. DIGI KAKSHA cannot however guarantee that the payment will be retracted. It may be possible to charged back / retract a payment in case of a payment by debit / credit card, if the instruction is given to user’s bank and DIGI KAKSHA within the prescribed time. However it would not be possible to do so in case of any other mode of payment.

In the event of a chargeback situation arising in case of any products purchased by a user or payer, for which payment has not yet been made to the payee or user by service provider, the user or payer shall be advised by DIGI KAKSHA to resolve the issue with the payee or user or service provider within 45 days and DIGI KAKSHA shall then settle the payment in accordance with the solution agreed upon by the parties.

In such event, if the payee and the payer are unable to arrive at a satisfactory resolution of the problem within a period of 45 days, DIGI KAKSHA / service provider shall be entitled to make a direct credit to the disputing payer’s account for the disputed amount. Such a debit to the payee’s account and the direct credit to the disputing payer’s account shall not be disputed by the payee in any manner whatsoever. In the event of the payee and the payer arriving at a settlement within the said 45 day period, DIGI KAKSHA / service provider shall deal with the said monies in accordance with the terms of the settlement arrived at.

In the event of a chargeback situation arising in case of any products purchased by a user / payer, for which payment has been made to the payee / user / service provider, the user/ payer shall be advised to resolve the issue with the payee / user / service provider within 45 days and shall then settle the payment in accordance with the solution agreed upon by the parties. DIGI KAKSHA shall not be responsible to make payments in respect of any chargeback unless it has received the requisite amounts from the concerned acquiring bank / service provider / payee / user. In the event of the receipt by DIGI KAKSHA of an amount of a chargeback from the acquiring bank / service provider, DIGI KAKSHA shall pass on to user / payer such amount received by them within 7 days.

In the event that the parties have agreed that user / payer is entitled to chargeback any transaction, DIGI KAKSHA may at its discretion, give effect to such chargeback entitlement in any one or more of the following methods:

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

B-292, FIRST FLOOR, NEW ASHOK NAGAR, EAST DELHI, DELHI-110096

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail dgkasha2024@gmail.com.